Hello,

We would like to help you as quickly as possible on this issue, but we need to have more informations about the problem before we can help further.

In order to understand the issue you are facing, we need the following information about your configuration:

- Version of Windows: At a command prompt type the following command: "systeminfo.exe", which gives you a system report. We need the full "Operating System" and "Version" from the report.

- Version of Ride7 and RKit that you are using. You can get these from the Ride7 "Help | About" dialog box.

- Your Ride7 serial key or your RLink/Primer/Open4 serial number.

Please check from the Raisonance downloads page at http://support-raisonance.com that you are using the latest version of the tools.

Notes:

1) Raisonance toolsets and Ride7 operate on Windows 7 (32 and 64-bit), Windows Vista (32 and 64-bit) and Windows XP SP3 (32-bit only). Other versions of Windows, including Windows 2000, Windows XP 64-bit and Windows Server, are not supported.

2) Only native versions of Windows are supported. Emulators such as VMware, QEMU, Citrix, Wine, Xen (or others) are not supported.

Concerning your particular problem:

- Provide the steps you followed to raise the error.

- The precise error message you received, and which tool produced it. If possible, a screenshot of the message (using the PrtScr keyboard key) is helpful.

- Does the problem occur when using the examples given with Ride7 (from the Ride7 installation directory, default being "C:\Program Files\Raisonance\Ride\Examples\")?

You may encounter a specific issue related to 64-bit Windows. If you have a 64-bit system, just read this http://forum.raisonance.com/viewtopic.php?id=3080 that describes the problem and its solution.

Another known issue is about some Windows versions that do not have the script engine properly registered. You can check this from http://forum.raisonance.com/viewtopic.php?id=3296.

Please let us know when the problem has been solved satisfactorily.

Regards,