Topic : Will my support request ever be answered?

Forum : ST7/STM8

Original Post
Post Information Post
September 29, 2016 - 9:55pm
Rodney G

I made a support request for STM8 related license on 28/09, but after more than two days there has not been any response or acknowledgement.

.................is it something I said?

I wish it was easy to get answers like it is with KEIL products.

Replies
Post Information Post
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October 3, 2016 - 8:56am
Etienne Cassin

Hello,

We answered on your request within 2 days (30/09/2016) even if your support contract was ended since more than 2 years...

Please have a look of this answer in the note or contact us directly to support@raisonance.com.

Best regards,

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October 5, 2016 - 12:16am
Rodney G

Hi there.
Thanks for the reply.

Even though we have not renewed the product, I would think it's not unfair to ask if we could move it from a machine whose disk is slowly failing day by day.
We aren't asking for an upgrade.  Just want to move it.  We only use that machine for infrequent product maintenance.

I'm not going to spend 798.00 € to have it on another machine.

Methinks we'll just have to make another plan.

Thanks for your time. 

Cheers.

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October 5, 2016 - 1:55pm
Etienne Cassin

The extension of your support contract cost 287€, please have a look of this page:

http://raisonance.com/RKit-STM8-Support__product__stm8-st7.html

Best regards,

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October 5, 2016 - 9:58pm
Rodney G

Thank you.  I thought that option would not work since the support had expired.

That is a much more attractive option.  

Thank you

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October 6, 2016 - 1:44pm
Etienne Cassin

This option work always even if the support contract expired ;)

Please contact me directly at support@raisonance.com if you need a quotation.

Best regards,