July 10, 2023 - 4:33am
Yoshifumi Konda |
Today, when I launched the Ride7 IDE the popup window about the license was displayed. It's saying about the License of RKit-C816, "Demo period over. Please register". But my license (activated in Oct 2021) is to be supported within this year according to my support page. Then I tried to activate it again with my RLink as that's same method I have done before. But the dialog window says "Unable to retrieve select kit information". Finally, though I re-installed Ride7 & RKit, the situation did not change. Please advise.
Environment:
RKit-C816: 1.20.18.0022 RC01 Ride7: 7.70.19.0218 OS: Windows 11 Pro 22H2 (build 22621.1848)
Thank you.
|
Refering FAQ (How can I uninstall all the Raisonance tools at the same time ? | Raisonance Extranet),
I executed the utility batch to remove related DLLs and registry keys.
And then, though I don't know why, my RLink became detected normally and the license could be activated.
Perhaps, some DLLs or registry values might have been corrupted.
Thank you.