Forum : Ride IDE
Original Post
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August 16, 2023 - 1:10pm
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I'm struggeling on the licensing process. The driver is installed, device manager is showing me the dongle sucessful. Ride7 is installed with admin rights. When i run the software it shows me "no dongle detected" at the licensing menu. Kindly help me. |
Hi Tobias,
Thank you for letting us know. I am checking your tool information on the site and will contact you via email to get more information.
Just a note for other users who run into problems when activating RKit licenses using a USB Dongle (aka. Sentinel Super Pro USB Dongles)...
The Thales USB Driver for Sentinel Super Pro does not function on PCs that have an ARM-based CPU. This problem has been escalated to Thales, but a new driver supporting ARM is not available. We will updae this if one is released. If you encounter this problem, please email .
Otherwise, the most common problem encountered by users is the failure to install the Sentinel USB driver, or an incompatibility with the version of the driver provided in our installations. An FAQ with driver download links is provided here: http://support.raisonance.com/content/why-my-usb-dongle-not-recognized